Crazy sheep guarantees that every transaction you make on crazysheep.com is 100% safe and secure. A Verisign SSL (Secure Socket Layer) certificate ensures that only the bank can see your private information, the way it should be!

Shopping Return

Sizing information Customer service

Your privacy

Delivery

Worldwide Delivery

We will ship your purchased goods from Australia to anywhere in the world . Your purchase will be delivered via Australia Post.
Please note the following limitations that apply to all shipments via Australia Post:
parcel weight may not exceed 20 kg.;
parcel value may not exceed 1 500 USD
In order to avoid shipping and/or customs delays, we ask that you use your home address and list an actual person as the addressee.
Actual delivery times will vary depending on the destination and item's in-stock availability. In those rare instances when your delivery is delayed due to an item being out of stock, we will contact you and explain your options.

Warranty

30-Day Warranty

All goods purchased from our online store are covered by a 30-Day Warranty, effective EITHER the date of merchandise receipt by customer OR, for seasonal merchandise, the start of the appropriate season.

Returning Used Items During the 30-Day Warranty Period

The following conditions apply to all returns of used items during the 30-day warranty period:

Invoice/packing slip for the original purchase must be present;
Item must be clean and dry;
Customer must not have made any attempts to personally repair the item, and
All broken or damaged parts must be present.

To obtain additional warranty repair information or to file a grievance/ complaint about item quality, please write to us at XXX (for residents of Australia, Europe, USA or Canada) or call our Customer Service department at XXX. In your letter or message, please describe the exact nature of product quality/defects. We will do our best to resolve any issues you may have.

Returns / Exchanges

Returns / Exchanges

If you are not satisfied with the fit, size, color or style of your purchase, you may exchange it for another item on our site or receive a refund of the purchase price. For up to 365 days from the purchase date, Crazy Sheep will process a refund or exchange your purchase.

To initiate your return/exchange, you must contact our Customer Support department at return@crazysheep.com. In your e-mail, please indicate the following:
• Order number
• Item name and article (item) number
• Reason for return

We will promptly reply to you with the list of additional documentation required (a copy of your ID, completed return/exchange form - found on the reverse side of your packing slip). You must then ship your item to our Customer Support Department at the following address (for residents of Australia, Europe, USA or Canada):

2 Lachlan St Waterloo Sydney Australia 2017

Once we receive your item in resalable condition, our Customer Support department will contact you again to complete your return or exchange.

SHOPPING

Shopping on www.crazysheep.com is easy!

1) Choose your favorite item
2) Click on Buy in the basket or in the upper left corner of the page
3) Please log in if you are already registered or - if not, please register
4) Activate Promo-Code or use Crazy $ to acquire a discount
5) Click on Order Button
6) Complete the form, write down the exact delivery address and your phone number – for the courier to be able to contact you.
We would like to remind you that in order for your parcel to avoid delays at the customs, please indicate the correct details and direct the parcel to your home address.
7) To complete the order please press Place Order Button, you will then be directed to the credit card processing company PayOnLine System, where you will need to provide exact details of your credit card.
8) After the payment has been processed, we will then e-maiil you the Invoice to the email which you have provided during the registration. The Invoice can also be viewed in your private office at any time.
9) After your parcel is dispatched, we will inform you via e-mail and provide you with your parcel tracking number.

Enjoy your shopping!

RETURN

Any goods bought on www.crazysheep.com can be exchanged, or refunded within 365 days from the date of purchase.

Before you begin the process of exchange or refund please to contact the Customer Services at return@crazysheep.com. Our customer support Team will then advice you how to return the goods together with required documents by post to the Customer Care at Crazy Sheep.

SIZING INFORMATION

For your convenience, we would like to offer you one of our 4 sizing systems which we have developed to enable you to select the right size:

1) Australian Size scale (same as UK)
2) American Size Scale
3) European Size scale
4) Japanese Size scale

You can also provide the size of your foot in the cm, to enable us to better select the best size for you, but in the process of selecting the right footwear we will still give a priority to the size of your choice.

You can also use our Size Chart, which graphically represents sizing table for shoes / clothes / accessories.

CUSTOMER SERVICE

Our support team will be happy to answer all your questions. Please refer all questions to our international customer support center in Australia: +61 1 800 660 247 (AUS) or email us at: sale@crazysheep.com

For all our clients from Russia, Ukraine, Belarus, Kazakhstan and Moldova. Please refer all your questions to our customer support center in Moscow, Russia 8 (800) 555-20-91 (RUS) or email us at: sale@crazysheep.com

YOUR PRIVACY

The site www.crazysheep.com does not store any personal credit card information. When you place an order you are automaticaly redirected to credit card processing company PayOnLine.

PayOnLine System will then ask you to specify your credit card details. Eight years of experience in the European market, the processing server of PayOnLine is protected by McAfee HackerSafe and runs daily security monitoring.

This system participates in the Visa Account Information Security Program and has the status of Visa Third Party Processor, also participates in the MasterCard Site Data Protection Program and has a status of MasterCard DataStorage Entity.

Processing your payments with our acquirer-partner PayOnLine System you can be 100% confident in the security of your personal information and privacy of financial transactions.

Size chart

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Size table

EU
XXL (2-3 years)
XXL	11-11.5	27.9-29.2
XS	Age 4-5
XS	5.5-6	14-15.2
XS	6.5-7	16.5-17.8
XL (18-24 months)
XL	23.3/4 - 24.3/4	58.9 - 61	7.3/8
xl	16
XL	8.5-9	21.6-22.9
XL	10-10.5	25.4-26.7
XL	Age 12-13
Small 2-3 m2
S (0-6 months)	3-6 months
S (0-6 months)
S	20 - 21	50 - 53	6.3/4
s	13
s	0-8 months
S	6-6.5	15.2-16.5
S	7-7.5	17.8-19.1
S	Age 6-7
Medium 3-4 m2
M (6-12 months)
M (6-12 months)	6-12 months
M	21.3/4 - 22	53 - 55.9	7
m	14
m	8-18 months
M	6.5-7	16.5-17.8
M	8-8.5	20.3-21.6
M	Age 8-9
Large 4-5 m2
L (12-18 months)
L (12-18 months)
L	22.3/4 - 23	56 - 58.5	7.1/8
l	15
l	12-18 months
l	18-24 months
L	7.5-8	19.1-20.3
L	9-9.5	22.9-24.1
L	Age 10-11
47	12	11,6	29,5	13	31
46
45,5	11	11,2	28,6	12	30
45	10,5	11.1	28,3	11,5	29,5
44,5	10	11	28	11	29
44-45
44-45
44	9,5	10,7	27,5	10,5	28,5
43	10,5	10,9	27,6	12	29,5
43	9	10,6	27	10	28
42,5	8,5	10,5	26,7	9,5	27,5
42,5	10	10,7	27,1	11,5	29
42-43
42-43
42	9,5	10,5	26,7	11	28,5
42	8	10,25	26	9	27
41,5	7,5	10,1	25,7	8,5	26,5
41,5	9	10,3	26,2	10,5	28
41	8,5	10,2	26	10	27
40,5	7	10	25,4	8	26
40,5	8	10	25,4	9,5	26,5
40-41
40-41
40	7,5	9,9	25,1	9	26
40	6,5	9,8	24,8	7,5	25,5
39,5	6	9,6	24,4	7	25
39,5	7	9,7	24,6	8,5	25,5
39	6,5	9,5	24,1	8	25
38,5	5,5	9,5	24,1	6,5	24,5
38,5	6	9,4	23,8	7,5	24,5
38-39
38	5,5	9,25	23,5	7	24
38	5	9,2	23,5	6	24
37.5
37	4,5	8,9	22,5	6	23
36,5	4	8,75	22,2	5,5	22,5
36-37
36	3,5	8,5	21,6	5	22
36	5	9.5	24.1	6
35
35	4	9.125	23.2	5	23
34-35
34	3	8.75	22.2	4	22
33	2	8.5	21.6	3	21
32-33
32	1	8.125	20.6	2	20
31	13	7.75	19.7	1	19
30-31
30	12	7.5	19.1	13	18
29	11	7.125	18.1	12	17.5
28-29
28	10	6.75	17.1	11	17
27	9	6.5	16.5	10	16.5
26-27
26	8	6.125	15.6	9	16
25	7.5	6	15.5	8.5	15.5
24-25
24	7	5.75	14.6	8	15
23	6	5.5	14	7	14.8
22	5	5.125	13	6	14.5
21	4	4.7	12	5	13.5

SIZE CHART

Size table

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CRAZY $ DOLLARS

We are committed to providing you with a shopping experience that's enjoyable, effortless, and, at the same time, very affordable.

In order to achieve this goal, we have developed a savings programme, which enables you to earn rewards

ALL THE TIME - regardless of whether or not you actually make a purchase on our site!

Rewards come in the form of "Crazy $ Dollars" - Our own virtual currency, which may be used to pay for your purchases on any items sold in the store.

1 Crazy $ Dollar = $1 USD.

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365 DAYS - Return Policy

FREE DELIVERY - Australia Wide

We will ship your purchase to anywhere within Australia FOR FREE (*if your purchase exceeds 50 AUD).

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