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30-Day Warranty

All goods purchased from our online store are covered by a 30-Day Warranty, effective EITHER the date of merchandise receipt by customer OR, for seasonal merchandise, the start of the appropriate season.

Returning Used Items During the 30-Day Warranty Period

The following conditions apply to all returns of used items during the 30-day warranty period:

To obtain additional warranty repair information or to file a grievance/ complaint about item quality, please write to us at (for residents of Australia, Europe, USA or Canada) or call our Customer Service department at +1 800 660 247 (AUS). In your letter or message, please describe the exact nature of product quality/defects. We will do our best to resolve any issues you may have